Hess Corporation IT Business Relationship Manager Job in Minot, North Dakota


Hess is a leading international independent energy company engaged in the exploration and production of crude oil and natural gas.

We have an industry leading position in two key U.S. shale plays – the Bakken in North Dakota and the Utica in Ohio. Hess is also one of the largest producers in the deepwater Gulf of Mexico and a key natural gas producer and supplier to Peninsular Malaysia and Thailand. The company is engaged in exploration and appraisal activities offshore Guyana, participating in one of the industry’s largest oil discoveries in the past decade, as well as the Gulf of Mexico, Suriname and Nova Scotia .

Hess aims to attract, retain and energize the best people by investing in their professional development and providing them with challenging and rewarding opportunities for personal growth. We are always looking for talented professionals who share our values and are passionate about making a difference in the world and in their careers. We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our employees, safeguarding the environment and creating a long-lasting, positive impact on the communities where we do business.

For more information about Hess Corporation, please visit our website at Hess.com.


Overall responsibility for managing the local IT service delivery and business relationship teams including 4 Employees and 6 Contractors in North Dakota. As part of the North Dakota leadership team the role will be responsible for acting as a conduit between the business unit and central IT Identifying and understanding business needs and problems that can be addressed with current or new technology solutions. Ensuring that these opportunities are prioritized and aligned with the overall business goals while also meeting the needs of the IT strategy and standards.

The role will ultimately be accountable for all IT service delivery for the North Dakota Asset ensuring that end user satisfaction expectations are met and that the appropriate performance measures are in place to maintain continued customer alignment.

The ideal candidate will have good business acumen and understanding of production operations and a proficiency for establishing effective relationships within Asset Business functions and with IT Central Services Team to enable them to represent Asset needs and champion efforts driven from center. The role requires approximately 25% business travel, with the majority being to Houston, Texas.


Business Relationship Management

  • Represent the needs of the Asset to technical planning groups in IT, and likewise, to represent the needs of IT to the business Asset

  • Consult with business unit and review IT usage, services, technology, and department specific projects in order to identify, forecast and develop IT needs

  • Serve as liaison with the Information Technology (IT) department and management in the Asset to identify, forecast and address IT needs.

Service Delivery & Quality

  • Responsible for end-to-end service quality within the Asset, working with Central team to ensure that services are meeting or exceeding expectations

  • Manage relationships with IT, business units and vendors during negotiations and evaluations to identify potential issues and risks

  • Coordinate the use and delivery of IT services throughout the Asset



Customer Focus

  • Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems

  • Ensures commitments to Asset are met, solicits opinions and ideas from Asset, and responds to Asset inquiries


  • Operates within the organization's formal and informal structures, builds allies and relationships across departments

  • Uses allies to build consensus and create results, is appropriately diplomatic and understands others' roles and perspectives.

  • Understanding and ability to drive effective change management both within the supported business and the IT function to successfully implement new service lines.

Managing by influence

  • Build credibility and trust with key business and technology leaders, and create confidence that his/her guidance or influence is essential to the decision.

  • Manage a remote team focused on service delivery to the asset while ensuring alignment to the overall IT strategy and standards.

Formal and informal written and oral communication skills

  • Ability to adjust for a wide array of audiences ranging from Senior IT Leadership to the operating VP’s and their staffs.

  • Listening to and understanding each audience's vantage point, then adapting data and information delivery to them and the IT organization.

  • The ability to communicate and advocate an IT point of view to both technical and business constituencies.


  • Working understanding of financial budgeting, forecasting and analysis.

Education, Certifications and Experience

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management or related field of study; or related professional experience

  • Experience with working with Information Technology including project management and business analysis

  • Experienced using organizational change management to ensure initiative delivery is sustainable.

  • 8+ years Industry experience either in IT or Operations.

  • 3+ years Supervisory/Management experience preferred.

  • SAP experience preferred either as a power user or deployment team member.

  • Project Management Professional (PMP) certification, preferred but not required.


The Hess Way of Working refers to competencies considered absolute pre-requisites for success. How you deliver results is as important as what you achieve. Every employee is expected to demonstrate the behaviors within these competencies to be considered an effective performer and, ultimately, earn career growth opportunities.

  • Builds Trusted Relationships

  • Develops Talent

  • Creates Effective Teams

  • Thinks Strategically

  • Inspires Innovation

  • Demonstrates Courage

  • Drives Continuous Improvement

  • Makes Quality Decisions

  • Delivers High Performance

Hess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Posting Notes: Anthony Wayne Vasut | Employee | Information Technology | United States| North Dakota | Minot | | | | | No